‍Technology Help for Seniors in Montgomery & Frederick County, MD
‍ Technology Made Simple for Seniors

Technology changes quickly, and it can sometimes feel overwhelming. At Grateful Guides, I provide patient, one-on-one technology help for seniors.

Whether you’re learning a new phone, using FaceTime to stay connected with family, setting up email, or simply trying to understand your device, I’ll guide you step by step and at your own pace.

My goal is to help you feel comfortable, connected, and confident with technology.

About Your Guide

Hello, I’m Nancy. For more than twenty years, my life has been centered around family, patience, and helping others.

I started Grateful Guides because I believe technology should help us stay connected, not leave us feeling frustrated or overwhelmed. I provide patient, one-on-one technology help for seniors, explaining things step by step and at your own pace.

Whether you’re learning a new phone, using a tablet, connecting with family, or trying to stay safer online, I’m here to make technology easier to understand.

My goal is simple: to help you feel comfortable, connected, and confident with technology.

A woman with red hair and freckles wearing a denim jacket and white shirt, standing on a boat with water and a cloudy sky in the background.

"How I Help You Stay Connected"

  • An iPhone lying on a wooden surface, displaying home screen with weather widgets, apps like Chrome, Notes, WhatsApp, Spotify, Instagram, Twitter, YouTube, Gmail, and others.

    The Digital Foundation

    The essentials to keep you safe and steady. We’ll start with the basics: securing your devices with "Silence Unknown Callers," organizing a private physical password book, and ensuring your home Wi-Fi and printer are working together perfectly.

  • An elderly couple sitting at a table, looking at a video call on a laptop with a smiling young couple, in a cozy, colorful living room.

    Connecting with Loved Ones

    Bringing the family closer, no matter the distance. Master the art of the video call to see smiling faces clearly. I’ll show you how to save photos from the grandkids, use voice-to-text for easy messaging, and tidy up your email so you never miss an invitation.

  • An elderly woman sitting at a wooden dining table with a tablet, showing the words 'Grateful Guides' and features such as creating safe passwords, secure data, and connecting privately. A coffee mug with the same logo is in front of her. An elderly man with white hair is using his smartphone, and a beagle dog lies on a rug beside the table with a blue chew toy. The background includes framed photos, a window with potted plants, and a cozy kitchen with a bowl of apples.

    Health & Lifestyle Portals

    Your care and community at your fingertips. We’ll securely set up your patient portals (like MyChart) so you can message your doctor instantly. We can also set up gentle medication reminders or show you how to borrow library books for free on your tablet.

  • Computer monitor displaying a sign that reads 'Safety & Security for Seniors' with a shield and a person icon.

    Safety & Peace of Mind

    Extra layers of protection for you and your family. From setting up an Emergency Medical ID for first responders to establishing "Find My" location sharing with a trusted family member, we’ll create a safety net that gives everyone peace of mind.

Ways I Can Help

No jargon. No judgment. Just patient, support designed for your pace.

Two women are sitting on a couch, talking and looking at a tablet. One woman is pointing at the tablet screen, which displays an email icon. The woman with red hair and a blue blouse is smiling and engaging in conversation.

"Fair-Pricing" Promise:

I believe in simple transparency. You only pay for the time you actually need. I never "round up", just fairness you can trust.

  • $55.00 (75 Minutes)

    • Goals & Comfort: A friendly chat to discuss your digital device frustrations.

    • Device Check-up: We’ll clear clutter, run updates, and smooth out glitches.

    • Scam Protection: Instantly block unknown callers and tighten privacy.

    • Grateful Guides Binder: Receive your personalized binder with large-print notes.

    • A "Quick Win": We’ll master one specific task together before I leave.


  • $48 for the first hour-(1-hour minimum)

    $12 for each additional 15 minutes Perfect for ongoing help, troubleshooting, or learning a new skill at your own pace.


  • Monthly Membership Includes:

    $99.00

    • 90-Minute Monthly In-Home Visit: A relaxed, dedicated time for updates, tutoring, and "housekeeping."

    • Priority Phone & Text Support: Have a quick question? Members get (2) 15 minute calls to Nancy for fast answers.

    • The "Scam Shield": A monthly security review of your devices to keep you safe from intruders.

    • Binder Maintenance: We’ll add new, easy-to-read instructions to your Grateful Guide binder every month.

    • 10% Discount: Save on any additional sessions or special projects.

  • $129.00

    • Extended Mastery: 3 hour bundle to tackle complex tasks.

    • Built-in Savings: Enjoy a lower hourly rate with a pre-paid bundle.

    • Flexible Scheduling: Use your hours all at once or over several visits.

    • Personalized Pace: Perfect for large projects like photo organizing.

    • Priority Booking: Bundle holders get first pick of session times.

  • $30 | 45-Minute Session

    Receive personalized, one-on-one guidance from the comfort of your home.

    • Private Zoom appointments

    • Personalized instruction and support

    • Available nationwide

    • Simple Zoom instructions provided

    Virtual Guidance Sessions are ideal for returning clients, those comfortable using Zoom, or anyone outside of our local service area. Whether you need help understanding your phone, tablet, computer, email, or online services, I will guide you patiently, one step at a time.

    Looking for ongoing support? Bundle multiple sessions and save! Ask about our discounted virtual session packages.

Reserve your Visit
✉️ Email Nancy